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While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.

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Workshop Objectives:

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  • Define civility, understand its causes, and enumerate at least three of its behavioral indicators.

  • Understand the costs of incivility, as well as the rewards of civility, within the workplace.

  • Learn practical ways of practicing workplace etiquette.

  • Learn the basic styles of conflict resolution.

  • Learn skills in diagnosing the causes of uncivil behavior.

  • Understand the role of forgiveness and conflict resolution.

  • Understand the different elements of effective communication.

  • Learn facilitative communication skills such as listening and appreciative inquiry.

  • Learn specific interventions that can be utilized when there’s conflict within the workplace.

  • Learn a recommended procedure for systematizing civil behavior within the workplace.

Civility In The Workplace
Managing Workplace Anxiety

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.

Our Managing Workplace Anxiety workshop will provide your participants the important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations. Through this workshop your participants will be better suited to the challenges that the workplace can bring.

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Workshop Objectives:

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  • Explore different types of workplace anxieties

  • Learn to recognize symptoms and warning signs

  • Determine ways of coping and managing problems

  • Recognize common trigger and accelerants

  • Learn the difference between anxiety and common nervousness

Workplace Diversity

With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Your participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.

The Workshop Diversity workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

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Workshop Objectives:
 

  • Explain the definition, terms and history of diversity

  • Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives

  • List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community

  • Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength

  • Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination

  • Understand and respond to personal complaints, and develop a support system to manage the resolution process

  • List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action

Workplace Harassment

Harassment can be based on a variety of factors that differ from the one doing the harassment, such as race, sex, and disability. Experiencing uncomfortable situations in the workplace may be more than an offense against an individual. It can be a crime committed against the law, which is why this topic has become a very important for every organization.

The Workplace Harassment workshop will help give participants the tools necessary to recognize harassment in the workplace as well understand your rights and responsibilities under the law, with regard to safety in the workplace. Through this workshop your participants will recognize that it is necessary for everyone to help create programs that teach employees to identify harassment and exercise anti-harassment policies.

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Workshop Objectives:

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  • Identify the words and actions that constitute harassment.

  • Understand what the law says about harassment.

  • Implement anti-harassment policies.

  • Educate employees and develop anti-harassment policies.

  • Discuss employer and employee’s rights and responsibilities.

  • Address accusations of harassment.

  • Apply proper mediation procedures.

  • Deal with the aftermath of harassment.

Workplace Violence

Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.

In order to prevent Workplace Violence, it is essential that managers and employees are able to identify individuals who could become violent and understand how to diffuse dangerous situations. This workshop will help participants to identify and address violence in the workplace, as well as giving them the tools to develop their own Workplace Harassment Policy.

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Workshop Objectives:

 

  • Define workplace harassment.

  • Understand bullies and how to avoid hiring them.

  • Create a risk assessment and understand how to handle violence.

  • Recognize social and business responsibility.

  • Develop relevant policies and procedures.

  • Learn how to investigate complaints.

Work-Life Balance

Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life it will provide benefits in each environment. You will become healthier, mentally and physically, and you will be able to produce more career wise.

With a Work-Life Balance you will be managing your time better. Better time management will benefit all aspects of life; you will be working less and producing more. This workshop will show how to focus on the important things, set accurate and achievable goals, and communicate better with your peers at work and your family at home.

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Workshop Objectives:

 

  • Explain the benefits of work life balance.

  • Recognize the signs of an unbalanced life.

  • Identify employer resources for a balanced lifestyle.

  • Improve time management and goal setting.

  • Use the most effective work methods for you.

  • Create balance at work and at home.

  • Manage stress.

Anger Management Skills
Stress Management

Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and limiting anger is important in every aspect of one's life. Without control you are putting limits on what you can accomplish in your personal and professional life.

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach participants how to identify their anger triggers and what to do when they get angry.

 

Workshop Objectives:

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  • Understand anger dynamics in terms of the anger cycle and the fight and flight theory.

  • Know common anger myths and their factual refutations.

  • Know the helpful and unhelpful ways of dealing with anger.

  • Understand the difference between objective and subjective language.

  • Know tips in identifying the problem.

  • Express a feeling or position using I-messages.

  • Negotiation and solution-building.

  • Reflect on one’s hot buttons and personal anger dynamics.

  • Learn and practice de-escalation techniques.

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. Your participants will be shown how stress can be positive and negative, and we’ll look at the Triple A approach that will form the basis of this workshop.

The Stress Management workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.

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Workshop Objectives:
 

  • Identify the best approach to a stressful situation (Alter, Avoid, or Accept)

  • Understand what lifestyle elements you can change to reduce stress

  • Use routines to reduce stress

  • Use environmental and physical relaxation techniques

  • Better cope with major events

  • Use a stress log to identify stressors and create a plan to reduce or eliminate them

Conflict Resolution

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

 

Workshop Objectives:

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  • Understand what conflict and conflict resolution mean

  • Understand all six phases of the conflict resolution process

  • Understand the five main styles of conflict resolution

  • Be able to adapt the process for all types of conflicts

  • Be able to break out parts of the process and use those tools to prevent conflict

  • Be able to use basic communication tools, such as the agreement frame and open questions

  • Be able to use basic anger and stress management techniques

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